Warranty & Returns

Coverage is set per item and stated on the quote and the invoice. Terms range from thirty (30) days to twelve (12) months from delivery depending on the item, its condition grade, and the nature of the sale, and longer terms are available where agreed in writing on the individual deal.

The term on your quote or invoice is the term that applies. Where this page and the quote disagree, the quote controls.

Broker and reseller purchases carry standard thirty (30) day trade terms unless a longer term is negotiated in writing before the sale.

Equipment sold AS-IS or FOR PARTS carries no warranty, and the quote will say so.

At our option we repair the unit, replace it with an equivalent unit of the same or better specification, or issue a credit for the amount paid. Replacement units carry the remainder of the original coverage period or thirty (30) days, whichever is longer.

Advance replacement is available on qualifying hardware, subject to stock and to return of the failed unit within fifteen (15) days of receiving the replacement. Unreturned units are invoiced at the replacement's list price.

Repair, replacement, or credit is the sole and exclusive remedy for a defective unit.

Physical damage, liquid ingress, fire, power surge, lightning, corrosion, pest damage, or transit damage not reported within the windows in our Terms of Sale.

Misuse, operation outside published electrical or environmental specification, improper installation, unauthorised repair or modification, opened or defeated tamper seals, and removed or altered serial numbers or asset tags.

Failures caused by third-party hardware, software, firmware you installed, configuration, or your network environment; and incompatibility with equipment we did not quote.

Consumables and wear items such as batteries, fans past rated life, filters, and cables. Also cosmetic condition, software, licenses, subscriptions, and manufacturer support entitlements.

We are an independent distributor and stock is sourced out of channel. Manufacturer warranty, technical support contracts, software subscriptions, firmware access, and license transfers are not conveyed by buying from us and may not be obtainable on secondary-market hardware.

The warranty on this page is ours and stands separately from anything a manufacturer may or may not offer.

Email contact@globalitdistributors.com or call 702-941-3468 with the invoice number, part number, serial number, and a description of the fault, including any error output. Do not ship anything back before you have an RMA number, because unnumbered returns are refused at the dock.

RMA numbers are valid for fifteen (15) days. Return the unit in protective packaging with the RMA number on the outside of the carton, and remove your configuration and data first. We cannot recover data from a returned unit.

We cover return freight on confirmed defects inside the coverage period. Where testing finds no fault, the sender covers freight both ways and any diagnostic time agreed in advance.

Units received without an RMA, outside coverage, or failing for an excluded reason may be returned at the sender's cost or held pending your instructions for thirty (30) days.

Returns for any other reason are accepted at our discretion within thirty (30) days of delivery, on unused equipment in original condition and packaging, subject to a restocking fee quoted when the RMA is issued.

Special-order, configured-to-order, clearance, and AS-IS items are non-returnable. Refunds are issued to the original payment method once the return is received and inspected.

EXCEPT AS EXPRESSLY STATED ON THIS PAGE, EQUIPMENT IS SOLD “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

OUR LIABILITY UNDER THIS WARRANTY WILL NOT EXCEED THE PRICE PAID FOR THE UNIT CONCERNED, AND WE ARE NOT LIABLE FOR DOWNTIME, LOST DATA, LOST PROFITS, OR OTHER CONSEQUENTIAL DAMAGES.