WARRANTED BY US, NOT BY A QUEUE
Warranty & Support
Every unit we ship is warranted by us, with the term for each line stated on the quote, up to 12 months on selected items, counted from delivery. If something fails in normal use we open the RMA and send a replacement, and on qualifying units we can ship that replacement before the failed one comes back. One phone number, and a person on the end of it.
Ships worldwide, with same-day dispatch on in-stock hardware from our Las Vegas distribution center.
Warranty term stated on every quote
Advance replacement on qualifying hardware
We handle the RMA ourselves, so there is one call to make
Scope
What's included
- Warranty coverage documented on every invoice
- RMA initiation and processing
- Advance replacement on qualifying units
- Firmware and compatibility support
- Escalation path with a direct phone number
- Warranty transfer documentation on resale
How every project runs
Design → Ship → Rack → Test → Handoff
Submit RFQ
Send part numbers, quantities, and the condition you want: new, open-box, refurbished, or whatever is cheapest. Email and the quote form reach the same team.
Receive Quote
Firm pricing and real availability back within 4 business hours, at a number that still holds when the PO lands.
Approve & Order
Approve the quote and place the order. Net-30 on approved trade accounts, card for everyone else.
Ships Same Day
In-stock hardware dispatches same day from our Las Vegas warehouse. DDP available for international destinations.
Warranty Begins
Cover starts the day it lands: 12 months for end users, 30 days for the trade. We handle the RMA and the advance replacement ourselves.
FAQ
Common questions
How do I initiate a warranty claim?
Call 702-941-3468 or email contact@globalitdistributors.com with the order number, the serial, and what the unit is doing. We open the RMA and confirm next steps within one business day. Do not ship anything back before you have the RMA number.
What is advance replacement?
On qualifying units we ship the replacement before the failed one reaches us, so the gap is a shipping window rather than a repair cycle. We confirm whether a part qualifies at order time.
Does the warranty transfer if I resell the equipment?
Not automatically. Our warranty runs to the original buyer, so a transfer has to be agreed with us in writing before the resale. Ask and we will tell you what we can do on that unit.
Related services
More from the lifecycle
Get started
Scope your warranty project
Tell us what you are deploying and where. You get a priced, dated proposal back, not a sales sequence.
or call 702-941-3468 · Mon–Fri 8am–6pm PT